Marine Cargo Claim Procedure

- Immediately make an official claim to the third party responsible for the occurrence of the cargo loss
- Give permission to the ACPI / ACPI representative to carry out the survey at the Cargo location
- Maintain the integrity of the claimed cargo conditions
- Maintain the integrity of the claimed cargo conditions
Claim Supporting Documents
- Claim letter / official claim to Insurance
- Fill in the claim form that has been provided
- Chronological News Event of loss
- Correspondence with third parties responsible for cargo damage (expedition, warehouse, shipping party) etc.
- Original Insurance Policy
- Invoice, Invoice, Packing List
- Bill of Lading or Concession
- Cargo Damage Report (Cargo Damaged) from Shipping
- Non-Delivery Report (Cargo missing) from Shipping
- Warehouse Report
- Details and list of damaged / missing items
- If other documents are deemed necessary, the ACPI will ask immediately